AI-Assisted Patient Prism will optimize lead conversion in your dental practice(s) AND enhance the experience of everyone involved.
May 2021--Here are 10 ways in which today’s AI-assisted call tracking with Patient Prism will take you way beyond simple call metrics and traditional voice recording and transcription to a whole new world of patient acquisition.
Artificial intelligence is used in all digital marketing today. Does your call tracking software use spoken language AI to assess spoken words in real-time to feed you fast information about incoming phone calls?
Does your basic call tracking system give you fast intelligence on “just lost” opportunities and the information you need to immediately call back with confidence? Patient Prism does.
Many groups, who have used Patient Prism for 6 months or more, experience increases of 35% to 45%, reaching 85% to 95% conversion and hundreds of thousands in increased annual revenue.
“I love being able to follow up with callers the same day of their original call -- hearing the recording quickly and being able to recapture those opportunities on the same day, plus provide timely training for my team.” – Christy Bumgardner, Practice Manager, Carolinas Dentist
“It feels great. I feel like we make a difference,” said Rebecca Bowling, the manager of the Patient Scheduling team at Dental Depot. “Sometimes patients just need more time to process the information they were given. People may be hesitant to schedule because they fear the dentist or they fear the price, and they appreciate having someone care enough to call them back and guide them through their concerns.”
Basic call tracking may track wins and losses but is not designed like Patient Prism to coach your front desk and call center employees on how to converse optimally with patients on the phone.
“It’s astounding what our team has been able to do with this technology in such a short amount of time,” said Glenn Ashmore, DDS, Founder of Dental Depot.
"Same-store sales have been up 6% year after year. “This was really a game-changer for us,” said Dr. Himesh Kana, DDS, the Managing Partner of Dental Depot DFW. “It doesn’t just show our team why somebody didn’t book. It shows us how to improve. It makes our team instantly better. Once our teams were trained, they understood it’s really about creating a better patient experience. I’ve always felt that was the key to running a successful practice.”
Basic call tracking systems do not track and alert you to the won and lost revenue represented by each call. Patient Prism does!
“Confidence to make callbacks with Patient Prism has been a game changer. Our receptionists are enjoying success with callbacks.” - Kathleen Gurney, Business Center Manager, New England Dental Group
Is your basic call tracking system designed for self-active adult learning? Patient Prism is.
“I like that the software gives silver and diamond awards monthly and tracks how much Revenue we booked for our company. The certificates are nice to keep in a portfolio and recognize employee achievements at the same time.” - Nicole Bartell, Patient Coordinator, Riccobene Associates
Well-informed receptionists who have developed optimal phone skills for new patient conversations, help patients understand they have called the right place to receive the care they want, and these receptionists know the importance of assisting callers with genuine empathy for their needs.
“Our front desk team is learning to better communicate with patients on the phone, especially new patients. The feedback they get when a new patient doesn’t book has helped them to grow and be more aware of how they communicate.” - Stefani Brannon, Office Manager, Gallery 57 Dental
Patient Prism tracks not only the number of callers associated with individual advertising campaigns but also the quality of the calls.
With Patient Prism, you know where to invest your marketing dollars based on results. With reports on demand for any period, Patient Prism tells you how many new patients are finding you, the services they requested on the phone, and the revenue opportunity represented by each call.
“Our marketing costs are about a third of last year. We don’t have to spend as much on marketing since we’re doing a better job at conversion.” - Joshua Renken, DDS, Founder of Renken Dentistry
Basic call tracking doesn’t track the performance of individual employees. Patient Prism does!
“I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.” - Steven Woods, Front Office Manager, Centerville Pediatric Dentistry
Patient Prism uses AI-powered natural language processing and machine learning to provide deep insights into conversation analytics. Basic call tracking systems do not do this.
Managers can easily see how many people asked about implants, the percentage booked, and the revenue opportunity won or lost. They can see how many people said they had Delta Dental PPO, or spoke Spanish, or were in pain.
“I am 100% satisfied with the software. I love the metrics. I am very goal-driven customer -- focused, and competitive, so this platform plays into all of that for me.” - Kathy Wilson, New Patient Coordinator, Texas Center for Oral Surgery and Dental Implants
"More locations don’t necessarily mean more profits. Using Patient Prism, we can laser focus on the metrics that matter most and optimize operations in real time.” - Nilash Patel, DMD, Serenity Dental Practice Owner
Other call tracking systems out there use AI, but Patient Prism is the first to have a huge volume of data from millions of calls -- and statistics that verify Patient Prism clients receive significant ROI.
“We’ve gone from booking 65% of new patient calls to booking 92% of callers,” said Nicole Struckhoff, the Office Manager at Washington Smiles. “It’s definitely increased new patient revenue; there’s a direct correlation.”
“We increased our new patient acquisition rate by 90% and added $600,000 in new patient revenue in one year.” - Nilash Patel, DMD, Serenity Dental Practice Owner
“I think it's accountability,” says Dr. Parth Patel, Co-founder, and CEO of Smile Culture Dental. “We have these phenomenal call center team members that are trying their absolute best to put their best foot forward. When they're on the phone with a potential patient now, Patient Prism provides them with the tool to not only hear themselves on the phone but also work as a team to get better with real-time feedback. So, when that next call comes in minutes, they're instantly better.”
Patient Prism is uniquely designed with artificial intelligence, live coaching validation, and an online training academy to enable and empower you to optimize all your marketing leads… turning a high percentage of new patient calls into booked appointments while giving them a wonderful new patient experience.
Your team will take pride in their success, managers and owners will be delighted with the results, and everyone will benefit from growing your dental practice business.
“This is the most simple-to-use platform I use on a day-to-day basis. Patient Prism allows us to quickly follow up with patients, and all the [support] staff are exceptional. Patient Prism Academy is awesome also!” - Ashlee Alexander, Communications Manager, Smilepoint Dental Group
Patient Prism holds five utility patents issued by the USPTO and is the only call tracking company that leverages artificial intelligence and human call coaching validation to deliver patients directly to your dental practice. Successful dental groups use Patient Prism’s award-winning platform to track and analyze new patient calls, identify and schedule high-value patients, receive alerts and expert call coaching to win back missed new patient opportunities, train team members, and receive real-time intelligence to improve their staffing, patient experience, and practice marketing.