July 2020--Until there’s a vaccine, the possibility of contacting COVID-19 remains a risk for everybody. Already, many dental practices have either had a team member or a patient who was exposed to the disease.
Linda Harvey, RDH, MS, is one of the country’s leading experts in compliance and risk management. She is a Healthcare Risk Manager, author, and has more than 30 years of experience in providing quality assurance and patient safety perspectives for dental healthcare professionals and state licensing boards.
She talked to Patient Prism CEO Amol Nirgudkar about how the conversation around the coronavirus has changed since March, and what dentists and teams need to know so they can be ready for the day when their practice may be directly impacted by this infection.
As we were all learning about this disease and how it spreads, the conversation focused mostly on how to avoid exposure through enhanced personal protective equipment such as N95 respirator masks. For tips on how to stay safe in your dental practice, click here to download Patient Prism’s free guide. You can also watch Linda’s video on best practices by clicking here.
Now the conversation has turned to crisis counseling because many dental practices have had a patient or a team member either diagnosed with COVID or exposed to it.
In June, there was a story about a South Carolina practice where four team members all contracted the virus. They were friends who would take one car to go to lunch together and had also gone on a girls’ trip to the beach. Even though the team members may have contracted the virus through social activities and not at work, the dental practice still had to shut down for two weeks because it didn’t have enough healthy team members to see patients.
So what do you do if a dental team member tests positive for COVID-19?
For more guidance from the ADA, click here.
The first thing to do is avoid panicking, said Linda Harvey. Start with the facts and identify who was with the patient and for how long. The CDC defines a prolonged exposure as 15 minutes or longer without the proper PPE. If clinical team members are wearing a respirator mask, face shield, gloves, and a jacket or gown, then the person should be protected from the patient, explained Linda.
At all other times, the patient should be wearing a mask, as should all of the other team members including receptionists and treatment coordinators. Studies show wearing a mask and staying six feet apart whenever possible significantly reduces the risk of infection.
The dental practice should contact the local health department to report the exposure, and have any team members who came into contact with the patient self-monitor for symptoms.
COVID-19 has changed the way dental practices and medical practices communicate with patients.
“I was on a webinar recently and they were recommending medical practices hire a full-time contact tracer,” said Linda Harvey. “That’s a little challenging in dentistry because we may not have the resources or funds for this type of role. But look at your automated systems. Can you send out a text message or email a few days after an appointment to let them know you have a contact tracing program in place to optimize everybody’s health and safety? That keeps you top of mind with the patient so if they do become COVID positive, they remember to get back to you.”
It’s better to be proactive and have a plan in place for communicating with your patients, rather than reactive, said Linda.
So many people are nervous about going to the dentist anyways, and a smile can go a long way to making them feel comfortable. It can be harder to put them at ease when you’re suited up in layers of PPE and they can only see your eyes and hear your voice.
Here are some ideas that Linda shared to make your dental patients feel comfortable:
Some pediatric dental team members have decorated their face shields and posted the pictures online. This can be a cute way to make younger patients relax and laugh, as long as all of the proper disinfectant measures are taken.
Following the proper safeguards not only protect your team members and your patients. It also protects your reputation in the community. For more information, visit www.lindaharvey.net.
ADA: Return to Work Interim Guidance Toolkit and ADA.org/virus
For more interviews with experts, training resources, and guides, visit Academy.PatientPrism.com.
More people than ever will have questions about safety, affordable treatment options, and what’s covered by their insurance plans post-COVID. Visit https://www.patientprism.com/product-overview/ to find out how we can help your team convert more callers into booked appointments.