June 2019--AJ Acierno is a practicing dentist and the founder and CEO of DecisionOne Dental Partners, a DSO with more than 25 locations in the Chicago area. He shares how his team feels about Patient Prism’s award-winning call analytics and call coaching solution.
“They like the fact that they can learn from it. They understood quickly that it wasn't big brother looking in on them. It was actually a tool that was there to help them make their jobs easier. So instead of somebody coming and saying, ‘Hey, listen, you had 10 calls and only three people accepted. What happened?’ It's now they're able to say, okay, this is why they didn't accept, and now I got a chance to get them back. It's really amazing.”
In the past year, Patient Prism was awarded two utility patents for the technology its team developed. The CallViz® Analyzer eliminates the need to listen to the recorded phone call; instead, it provides a visual representation of new patient calls that don’t end in a booked appointment, pinpointing call-handling concerns and providing coaching tips. The CallViz® Cloud aggregates the services and insurance information spoken by new patient callers. Dental practices use this data to generate more effective digital ads, social media content, and website search engine optimization. They also use it to make operational decisions, such as expanding services or evaluating insurance plan participation.