Dental Call Coaching Tips for Front Desk Teams

JoAn Majors works with organizations in the dental industry who want to improve predictability, profitability and passion with soft skills. She knows the dental industry because she comes from it and has spent her 30+ year career focused on the soft skills that create value for the procedure, service, practice or relationship involved. She has been fondly referred to as the “word surgeon” finding ways to turn tough or technical conversations into easy-to-repeat systems that create more value and stronger connections. JoAn is a member of the National Speakers Association, Global Speakers Network, Speaking and Consulting Network along with many other professional organizations. She has been published in more than 25 magazines and newsletters and has written multiple books. Her first book on implant dentistry has been used to train thousands of teams. JoAn has worked in every type of practice in her career, sold dental supplies, and co-founded a software company that sold to their largest competitor in the first decade of her career. Later she was an early apprentice of Walter Hailey at the Texas-based Dental Book Kamp and then was a team training faculty member for the Misch International Implant Institute. In addition, she was VP of Development for one of the industry’s first DSOs. Currently, she is founder and content creation specialist for The Soft Skills Institute, LLC. JoAn’s “happy place” is at the front of the room inspiring teams to action with her signature “open arms” communication. This is supported by high-value follow-up material for implementation by the team’s executor. Her platform voice and her writing voice are the same: Positive and passionate, but not too preachy. She is happily married to her greatest champion and best friend, Dr. Chuck Majors a second-generation dentist. She still spends time weekly in the practice. She and her family reside in Texas. To learn more or see her in action, visit: www.joanmajors.com