--- title: How Dental Software Helps Your Team Follow Best Practices description: Christina Villarreal says that Patient Prism gives dental receptionists specific feedback, and has helped improve their call-handling skills and call-conversion rates. image: https://blog.patientprism.com/hubfs/Blog/Featured%20Images/ChristinaVillarreal.png --- - [Contact](https://patientprism.com/contact/) - [Patient PrismLOGIN](https://web.patientprism.com/) [![Patient Prism | Healthcare Lead Tracking Software](https://blog.patientprism.com/hs-fs/hubfs/2024_Patient-Prism_Logo_Blue.png?width=800&height=247&name=2024_Patient-Prism_Logo_Blue.png "Patient Prism | Healthcare Lead Tracking Software")](https://blog.patientprism.com/hubfs/PP-Logo-2024.png) - Product - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Product-Overview-@2x.png) ### [Product Overview Learn more about Patient Prism's key features and benefits](https://patientprism.com/product-overview/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Case-Studies@2x.png) ### [Case Studies Learn how Patient Prism transforms dental practices](https://patientprism.com/case-studies/) - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Dental-Practice-Customers@2x.png) ### [Customers Discover the amazing dental practices that utilize Patient Prism](https://patientprism.com/customer/) - Solutions - ### [Private Dental Practice Our software is perfect for single dental practices. 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Visit our help center for quick answers and tutorials.](https://support.patientprism.com/hc/en-us) - ![](https://patientprism.com/wp-content/uploads/2020/09/Affiliate-Program@2x.png) ### [Affiliate Program Be a part of Patient Prism's growing network of affiliates.](https://patientprism.com/affiliates-program/) - [Contact](https://patientprism.com/contact/) - [Patient Prism LOGIN](https://web.patientprism.com/) - [Schedule Demo](https://patientprism.com/schedule-demo/) Patient Prism's Dental Industry Blog Here you'll find hundreds of articles and video interviews with dental industry experts on the topics of DSO and practice growth, dental software, call-tracking technology, patient experience and artificial intelligence fueling the dental industries ability to treat more patients and change lives. - by: Christina Villarreal - 3 min read # [How Dental Software Helps Your Team Follow Best Practices](https://blog.patientprism.com/christina-villarreal-patient-experience-manager-how-patient-prism-helps-the-front-office-team) - [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology](https://blog.patientprism.com/topic/dental-technology) - [AI Call Intelligence (1)](https://blog.patientprism.com/topic/ai-call-intelligence) - [Dental Call Tracking (23)](https://blog.patientprism.com/topic/dental-call-tracking) - [Dental Marketing (33)](https://blog.patientprism.com/topic/dental-marketing) - [Dental Practice Leadership (192)](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology (71)](https://blog.patientprism.com/topic/dental-technology) - [DSO (42)](https://blog.patientprism.com/topic/dso) - [Multi-Practice Growth (95)](https://blog.patientprism.com/topic/multi-practice-growth) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Fchristina-villarreal-patient-experience-manager-how-patient-prism-helps-the-front-office-team) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Fchristina-villarreal-patient-experience-manager-how-patient-prism-helps-the-front-office-team) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/christina-villarreal-patient-experience-manager-how-patient-prism-helps-the-front-office-team) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/christina-villarreal-patient-experience-manager-how-patient-prism-helps-the-front-office-team) May 2020--Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. After testing the system in three practices, Dental Associates is now adding Patient Prism to all of its locations.   Patient Prism is a call-tracking and call-coaching system. It records new patient phone calls and quickly analyzes the call. If the call did not end with the caller making an appointment, Patient Prism details what happened on the call and provides rapid call-handling tips to help the team member know what to say differently. The team member can use the information to follow up with the person who didn’t book and try to win them back, as well as apply the knowledge to future calls. “Now that our staff members can get their own missed opportunities and go back and listen to their calls, they can hear how they sound, what dead air sounds like,” said Christina. She said having Patient Prism has helped all the team members follow best practices on the phone. “Just asking for names and phone numbers at the beginning of the call is so extremely important. Not only in case they're disconnected, but for using their name throughout the call. And that's how you build that relationship with a patient. You don't have to be on the phone for 10 minutes to make that connection. It's really within the first 50 seconds that you can create a connection with someone.” Christina said it’s also helped their team members to keep their tone of voice warm and friendly, and not sound robotic. By giving the dental receptionists specific feedback, it’s helped them improve their call-handling skills and call-conversion rates. 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Patient Prism provides your front desk team or call center with the tools and coaching they need to book more new patients on the first phone call.  [![Schedule Demo](https://no-cache.hubspot.com/cta/default/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c) ### Related Posts - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 6 min read #### [Bulletproof: Patient Prism Equips Private Dentists to Compete with DSOs](https://blog.patientprism.com/bulletproof-patient-prism-equips-private-dentists-to-compete-with-dsos) August 2023 In Bulletproof Dental Practice Podcast Episode 302, hosts Dr. Peter Boulden and Dr. Craig Spodak ask Patient... - ##### [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 4 min read #### [Bulletproof: Did a New Patient Call and Then Fail to Schedule? 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Copyright Patient Prism®. 2020 All rights reserved. ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/834660133/?guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=150810&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Christina Villarreal", "url" : "https://blog.patientprism.com/author/christina-villarreal" }, "dateModified" : "2023-07-17T18:34:51.502Z", "datePublished" : "2022-05-25T17:26:14.000Z", "headline" : "How Dental Software Helps Your Team Follow Best Practices", "image" : [ "https://blog.patientprism.com/hubfs/Blog/Featured%20Images/ChristinaVillarreal.png" ], "mainEntityOfPage" : { "@id" : "https://blog.patientprism.com/christina-villarreal-patient-experience-manager-how-patient-prism-helps-the-front-office-team", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.patientprism.com/hubfs/2024_Patient-Prism_Logo_Blue.png" }, "name" : "Patient Prism" } } ```