--- title: How Dental Practice Owners Lead Remote Teams in 2020 description: Kristine Berry, RDH, is the founder of Getting It Done Remotely. She talks about the tools, infrastructure, and skills needed to run a dental practice with a remote team. image: https://blog.patientprism.com/hubfs/Li_Remote_Kristine.png --- - [Contact](https://patientprism.com/contact/) - [Patient PrismLOGIN](https://web.patientprism.com/) [![Patient Prism | Healthcare Lead Tracking Software](https://blog.patientprism.com/hs-fs/hubfs/2024_Patient-Prism_Logo_Blue.png?width=800&height=247&name=2024_Patient-Prism_Logo_Blue.png "Patient Prism | Healthcare Lead Tracking Software")](https://blog.patientprism.com/hubfs/PP-Logo-2024.png) - Product - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Product-Overview-@2x.png) ### [Product Overview Learn more about Patient Prism's key features and benefits](https://patientprism.com/product-overview/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Case-Studies@2x.png) ### [Case Studies Learn how Patient Prism transforms dental practices](https://patientprism.com/case-studies/) - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Dental-Practice-Customers@2x.png) ### [Customers Discover the amazing dental practices that utilize Patient Prism](https://patientprism.com/customer/) - Solutions - ### [Private Dental Practice Our software is perfect for single dental practices. See for yourself.](https://patientprism.com/private-dental-practice-solutions/) - ### [Multi Location Groups Do you run more than one dental practice? Patient Prism can help.](https://patientprism.com/multi-group-solutions/) - ![](https://patientprism.com/wp-content/uploads/2020/09/2019-BOC-Award-Logo.png) - ### [Office Manager/Front Desk Troubles with patient-scheduling? Take advantage of our personalized team coaching.](https://patientprism.com/front-desk-solutions/) - ### [Marketing Manager Start reporting on marketing ROI and learn how Patient Prism can help elevate your marketing initiatives.](https://patientprism.com/marketing-manager-solutions/) - ### [Schedule a Demo No risk, no obligations. Schedule a demo today and see the difference Patient Prism can make for your dental office.](https://patientprism.com/affiliates-program/) - Resources - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-ebooks-guides-and-charts@2x.png) ### [eBooks, guides & charts We offer complimentary resources all about dentistry](https://patientprism.com/guides-ebooks-and-charts/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Dental-Blog@2x.png) ### [Blog We cover dental industry trends and dental best practices on our blog](https://blog.patientprism.com) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Expert-Interviews@2x.png) ### [Expert Interviews Leading dental industry experts share their ideas and advice](https://patientprism.com/expert-interviews/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Help-Center@2x.png) ### [Help Center Unanswered questions? Visit our help center for quick answers and tutorials.](https://support.patientprism.com/hc/en-us) - ![](https://patientprism.com/wp-content/uploads/2020/09/Affiliate-Program@2x.png) ### [Affiliate Program Be a part of Patient Prism's growing network of affiliates.](https://patientprism.com/affiliates-program/) - [Schedule Demo](https://patientprism.com/schedule-demo/) - Product - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Product-Overview-@2x.png) ### [Product Overview Learn more about Patient Prism's key features and benefits](https://patientprism.com/product-overview/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Case-Studies@2x.png) ### [Case Studies Learn how Patient Prism transforms dental practices](https://patientprism.com/case-studies/) - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Dental-Practice-Customers@2x.png) ### [Customers Discover the amazing dental practices that utilize Patient Prism](https://patientprism.com/customer/) - Solutions - [Pricing](https://patientprism.com/pricing/) - Resources - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-ebooks-guides-and-charts@2x.png) ### [eBooks, guides & charts We offer complimentary resources all about dentistry](https://patientprism.com/guides-ebooks-and-charts/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Dental-Blog@2x.png) ### [Blog We cover dental industry trends and dental best practices on our blog](https://blog.patientprism.com/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Expert-Interviews@2x.png) ### [Expert Interviews Leading dental industry experts share their ideas and advice](https://patientprism.com/expert-interviews/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Help-Center@2x.png) ### [Help Center Unanswered questions? Visit our help center for quick answers and tutorials.](https://support.patientprism.com/hc/en-us) - ![](https://patientprism.com/wp-content/uploads/2020/09/Affiliate-Program@2x.png) ### [Affiliate Program Be a part of Patient Prism's growing network of affiliates.](https://patientprism.com/affiliates-program/) - [Contact](https://patientprism.com/contact/) - [Patient Prism LOGIN](https://web.patientprism.com/) - [Schedule Demo](https://patientprism.com/schedule-demo/) Patient Prism's Dental Industry Blog Here you'll find hundreds of articles and video interviews with dental industry experts on the topics of DSO and practice growth, dental software, call-tracking technology, patient experience and artificial intelligence fueling the dental industries ability to treat more patients and change lives. - by: Kristine Berry, RDH, MSEC - 7 min read # [How Dental Practice Owners Lead Remote Teams in 2020](https://blog.patientprism.com/dentists-remote-teams) - [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology](https://blog.patientprism.com/topic/dental-technology) - [AI Call Intelligence (1)](https://blog.patientprism.com/topic/ai-call-intelligence) - [Dental Call Tracking (23)](https://blog.patientprism.com/topic/dental-call-tracking) - [Dental Marketing (33)](https://blog.patientprism.com/topic/dental-marketing) - [Dental Practice Leadership (192)](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology (71)](https://blog.patientprism.com/topic/dental-technology) - [DSO (42)](https://blog.patientprism.com/topic/dso) - [Multi-Practice Growth (95)](https://blog.patientprism.com/topic/multi-practice-growth) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Fdentists-remote-teams) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Fdentists-remote-teams) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/dentists-remote-teams) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/dentists-remote-teams) April 2020--Dentists are having to figure out how to do business in ways they never imagined. One of the biggest challenges has been figuring out how to operate while under a stay-at-home order because of COVID-19. Kristine Berry, RDH, is the founder of Getting It Done Remotely. She talked with Patient Prism CEO Amol Nirgudkar about the right tools, infrastructure and skills needed to run a dental practice with a remote team.   She also wrote a guide for dentists on how to lead remote teams. [Click here to download it.](https://blog.patientprism.com/hubfs/Offers/How%20to%20Lead%20Remote%20Teams.pdf)   ## Identify Dental Services & Jobs That Can Be Done From Home Teledentistry: Dentists are investigating teledentistry services that allow them to perform virtual consultations for emergency dental patients. Click on each company name to learn more about these options: The TeleDentists, TeleDent, Simplifeye CONNECT, PatientPop TeleHealth.  Dental Professional Jobs: Anyone who has the ability to log in to HIPAA-compliant software from a home office or laptop can work remotely during this time. Some positions that may be able to work remotely with the proper equipment and HIPAA-compliance include: - Practice managers - Receptionists / Appointment schedulers - Insurance coordinators - A/R Collections & Billing representatives - Marketing team members - Regional managers / district managers - Dental consultants   Now’s a great time to review job descriptions and update them to meet the evolving needs of each position.   ## Identify the Tools & Training Needed for Remote Teams When working remotely, it is vital for team members to have a clear understanding of human resources (hours, breaks, levels of connection), operational policies, network security and processes and technology. Although some dentists may want to let employees use their own devices, there are many cyber security and HIPAA concerns with unmitigated network access and device usage. All healthcare providers still need to follow the guidelines for HIPAA and PHI (Personal Health Information) and it’s more important than ever to make sure there are no security breaches. ### Checklist for working from home: - Cybersecurity software - A dedicated workspace - PC/Laptop & computer supplies: cords and chargers, surge protector bars, extra ink - Smartphone - Good lighting - An ergonomically-comfortable chair - High Speed Internet Connection - VoIP or softphone - Ability to remotely access network - Web cam (internal/external) - Printer/Scanner (optional) ### Virtual Collaboration and Communication Tools: Video conferencing services like Zoom, Webex, GoToMeeting and Fuze are easy to use. No matter which one you choose, make sure all team members take the online training classes so they know how to correctly set up their accounts and enable protections like password-protected meetings. Applications like Slack Chat, Whatsapp, and Skype are popular ways to communicate. File Sharing: The best choice would be a virtual private network (VPN) that allows remote access into the dental practice’s computer system. Less secure methods include Dropbox and Google Drive. Check with your legal representative to confirm there are no HIPAA restrictions.    ## Best Practices for Remote Teams ### Communication: Non-verbal communication is just as important in virtual meetings as it is in face-to-face meetings.  Because of that, let everyone on the team know your expectations for having web cameras turned on. Seeing people creates camaraderie and a sense of personal connection.  ### Establish Work and Meeting Schedules: Let people know when they are expected to be online, what they are expected to accomplish, how they will report that information, and when you will be having online meetings. If you always started the day with a morning huddle, then you may want to continue that tradition via a video conferencing service. It’s important to hold people accountable for getting the work done, just as you would in-office. ### Professional Attire: If webcams will be on, then set expectations for how people should dress. Should they follow the same professional standards that you have for in-office work?  ### Create time for fun: Everyone is incredibly stressed out. Working at home can lead to a feeling of isolation and not being connected to the entire team anymore. Starting meetings and calls by asking how everyone is doing or hosting a “virtual lunch” where people can just chit-chat like they used to do in the breakroom can be very valuable in maintaining personal relationships. [![Schedule a Patient Prism Demo with Brenton Paul](https://no-cache.hubspot.com/cta/default/3321879/e1446252-1677-4ab5-a324-628c0b4fab63.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/e1446252-1677-4ab5-a324-628c0b4fab63) ## Additional Resources To learn the top mistakes that new work-from-home people make, [click here](https://blog.patientprism.com/hubfs/Offers/How%20to%20Lead%20Remote%20Teams.pdf). For more interviews with dental industry leaders, COVID-19 resources, and training materials for your team, visit [Academy.PatientPrism.com](https://academy.patientprism.com/).  ### Share Post: - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Fdentists-remote-teams) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Fdentists-remote-teams) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/dentists-remote-teams) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/dentists-remote-teams) ##### [Previous Article](https://blog.patientprism.com/simplifeye-connect-teledentistry) ### [Dental Software Connecting Dentists with Patients During and After COVID-19](https://blog.patientprism.com/simplifeye-connect-teledentistry) ##### [Next Article](https://blog.patientprism.com/urgent-hub-emergency-appointments) ### [Urgent Hub: The Dental Software for Online Emergency Appointments](https://blog.patientprism.com/urgent-hub-emergency-appointments) ![shape](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/shape.svg "shape") #### Subscribe to our blog for the latest updates ![Sign Up For Patient Prism Dental Newsletter](https://blog.patientprism.com/hubfs/images/icons/Sign%20Up%20For%20Patient%20Prism%20Dental%20Newsletter.png "Sign Up For Patient Prism Dental Newsletter") By submitting this form you will be receiving our latest updates on post. We're committed to your privacy. Patient Prism uses the information you provide to us to contact you about our relevant content, products, and services.  You may unsubscribe from these communications at any time.  - Recent - Popular [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: Patient Prism Equips Private Dentists to Compete with DSOs](https://blog.patientprism.com/bulletproof-patient-prism-equips-private-dentists-to-compete-with-dsos) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: Did a New Patient Call and Then Fail to Schedule? 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[![Download Now](https://no-cache.hubspot.com/cta/default/3321879/c4da101c-9fa1-4943-aa0e-205721d69f7f.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/c4da101c-9fa1-4943-aa0e-205721d69f7f) #### Ready for a quick demo? ### Patient Prism is A.I.-driven software that helps dental practices grow new patient revenue by booking more first-time callers. Instantly increase new patient revenue by 30% on average. Patient Prism provides your front desk team or call center with the tools and coaching they need to book more new patients on the first phone call.  [![Schedule Demo](https://no-cache.hubspot.com/cta/default/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c) ### Related Posts - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 6 min read #### [Bulletproof: Patient Prism Equips Private Dentists to Compete with DSOs](https://blog.patientprism.com/bulletproof-patient-prism-equips-private-dentists-to-compete-with-dsos) August 2023 In Bulletproof Dental Practice Podcast Episode 302, hosts Dr. Peter Boulden and Dr. Craig Spodak ask Patient... - ##### [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 4 min read #### [Bulletproof: Did a New Patient Call and Then Fail to Schedule? 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Copyright Patient Prism®. 2020 All rights reserved. ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/834660133/?guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=150810&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Kristine Berry, RDH, MSEC", "url" : "https://blog.patientprism.com/author/kristine-berry-rdh-msec" }, "dateModified" : "2023-07-17T18:10:43.189Z", "datePublished" : "2020-04-07T13:06:41.000Z", "headline" : "How Dental Practice Owners Lead Remote Teams in 2020", "image" : [ "https://blog.patientprism.com/hubfs/Li_Remote_Kristine.png" ], "mainEntityOfPage" : { "@id" : "https://blog.patientprism.com/dentists-remote-teams", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.patientprism.com/hubfs/2024_Patient-Prism_Logo_Blue.png" }, "name" : "Patient Prism" } } ```