--- title: "Urgent Hub: The Dental Software for Online Emergency Appointments" description: Learn how Urgent Hub prescreens patients for COVID-19 symptoms and determines if the patient qualifies as urgent as outlined by state and federal directives. image: https://blog.patientprism.com/hubfs/Blog/Featured%20Images/Greyfinch-DentalPMS.png --- - [Contact](https://patientprism.com/contact/) - [Patient PrismLOGIN](https://web.patientprism.com/) [![Patient Prism | Healthcare Lead Tracking Software](https://blog.patientprism.com/hs-fs/hubfs/2024_Patient-Prism_Logo_Blue.png?width=800&height=247&name=2024_Patient-Prism_Logo_Blue.png "Patient Prism | Healthcare Lead Tracking Software")](https://blog.patientprism.com/hubfs/PP-Logo-2024.png) - Product - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Product-Overview-@2x.png) ### [Product Overview Learn more about Patient Prism's key features and benefits](https://patientprism.com/product-overview/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Case-Studies@2x.png) ### [Case Studies Learn how Patient Prism transforms dental practices](https://patientprism.com/case-studies/) - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Dental-Practice-Customers@2x.png) ### [Customers Discover the amazing dental practices that utilize Patient Prism](https://patientprism.com/customer/) - Solutions - ### [Private Dental Practice Our software is perfect for single dental practices. See for yourself.](https://patientprism.com/private-dental-practice-solutions/) - ### [Multi Location Groups Do you run more than one dental practice? Patient Prism can help.](https://patientprism.com/multi-group-solutions/) - ![](https://patientprism.com/wp-content/uploads/2020/09/2019-BOC-Award-Logo.png) - ### [Office Manager/Front Desk Troubles with patient-scheduling? Take advantage of our personalized team coaching.](https://patientprism.com/front-desk-solutions/) - ### [Marketing Manager Start reporting on marketing ROI and learn how Patient Prism can help elevate your marketing initiatives.](https://patientprism.com/marketing-manager-solutions/) - ### [Schedule a Demo No risk, no obligations. Schedule a demo today and see the difference Patient Prism can make for your dental office.](https://patientprism.com/affiliates-program/) - Resources - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-ebooks-guides-and-charts@2x.png) ### [eBooks, guides & charts We offer complimentary resources all about dentistry](https://patientprism.com/guides-ebooks-and-charts/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Dental-Blog@2x.png) ### [Blog We cover dental industry trends and dental best practices on our blog](https://blog.patientprism.com) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Expert-Interviews@2x.png) ### [Expert Interviews Leading dental industry experts share their ideas and advice](https://patientprism.com/expert-interviews/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Help-Center@2x.png) ### [Help Center Unanswered questions? 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Visit our help center for quick answers and tutorials.](https://support.patientprism.com/hc/en-us) - ![](https://patientprism.com/wp-content/uploads/2020/09/Affiliate-Program@2x.png) ### [Affiliate Program Be a part of Patient Prism's growing network of affiliates.](https://patientprism.com/affiliates-program/) - [Contact](https://patientprism.com/contact/) - [Patient Prism LOGIN](https://web.patientprism.com/) - [Schedule Demo](https://patientprism.com/schedule-demo/) Patient Prism's Dental Industry Blog Here you'll find hundreds of articles and video interviews with dental industry experts on the topics of DSO and practice growth, dental software, call-tracking technology, patient experience and artificial intelligence fueling the dental industries ability to treat more patients and change lives. - by: Jake Gulick - 7 min read # [Urgent Hub: The Dental Software for Online Emergency Appointments](https://blog.patientprism.com/urgent-hub-emergency-appointments) - [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology](https://blog.patientprism.com/topic/dental-technology) - [AI Call Intelligence (1)](https://blog.patientprism.com/topic/ai-call-intelligence) - [Dental Call Tracking (23)](https://blog.patientprism.com/topic/dental-call-tracking) - [Dental Marketing (33)](https://blog.patientprism.com/topic/dental-marketing) - [Dental Practice Leadership (192)](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology (71)](https://blog.patientprism.com/topic/dental-technology) - [DSO (42)](https://blog.patientprism.com/topic/dso) - [Multi-Practice Growth (95)](https://blog.patientprism.com/topic/multi-practice-growth) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Furgent-hub-emergency-appointments) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Furgent-hub-emergency-appointments) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/urgent-hub-emergency-appointments) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/urgent-hub-emergency-appointments) April 2020--It's more important than ever to keep emergency dental patients out of the ER. The "Urgent Hub" by Greyfinch is a low-cost, web-based application used for prescreening dental patients for COVID-19 symptoms and determining if the patient’s need qualifies as urgent, as outlined by state and federal directives. This application is designed to support dental practices of any size… single location, associated group, or DSO.   ## How Urgent Hub Helps During COVID-19 Urgent Hub prescreens patients for COVID-19 symptoms and determines if the patient’s need qualifies as urgent as outlined by state and federal directives. Depending on how the patient responds to the questions, they are directed to schedule an in-person clinical visit or a telehealth appointment. Dentists have the ability to create a custom link that they can share with their current patient base, or to sign up to be part of the Urgent Hub network so they can attract new patients. It also has a teledentistry option for virtual appointments and an onboarding function for new patients. This is functionality that can serve dentists and patients well long after the current pandemic. ## Urgent Hub Makes Teledentistry Easy During the Coronavirus pandemic, many of your current and potential patients want to explain their dental problems, express their safety concerns, and seek professional advice. With Greyfinch’s Telehealth solution, patients will be able to do some appointments from their own home and qualify for visits in your office. Seeing you--while speaking with you directly, creates a new level of trust than just a phone call. And this option allows you to compete with the 100%-remote-treatment competitors because your patients have a choice. ## Urgent Hub Makes Onboarding New Patients Easy Once a new patient has either scheduled through the [appointment widget](https://greyfinch.com/appointment-widget/) or scheduled through your practice they will be prompted to fill out all their medical information electronically. They will even be able to electronically sign any other forms you have. Greyfinch practice management has a medical tab in each patient’s chart so all the data they input is stored directly in that area without any interaction needed from your staff! ## An Example of Urgent Hub Coming to the Rescue One of Greyfinch’s practice management customers is a dental support organization with multiple practices in Arkansas named Rock Dental Brands. The DSO’s management team was talking to executives in Italy and other countries where COVID-19 had spiked to learn best practices for managing the crisis. One of the things they learned was that by closing down dental clinics, there was nowhere patients could go for their dental emergencies, so they were heading to the ER.  Rock Dental identified which practices were near hospitals in Arkansas and decided to alleviate emergency room visits by letting the hospitals know they could send dental emergency patients to their clinics instead. The Rock Dental team created business cards with the Urgent Hub website link and dropped them off to local hospitals to hand out. ## How to Sign Up for Urgent Hub Dental practices can sign up to be on Urgent Hub’s website for $10 per month. We offer two types of memberships: - Urgent Hub Strategic Package: This subscription is designed for multi-location larger scale providers collaborating with state agencies and associations. Per recommendations these are being established on a limited basis, typically one Hub location per population of 250,000 people. We will connect you to the additional support needed while also coordinating with existing Hubs. The established providers furnish the additional requirements. These Hubs are strategically positioned close to major hospitals and see all patients regardless of their ability to pay.  - Standard Listing: A Standard Listing on Urgent Hub gives providers the tools they need to serve their existing patient-base.  The software allows patients to be pre-screened and scheduled through the platform. If you are a provider and open for urgent and emergent services, let your patients know you're still available to meet their urgent needs. To sign up and learn more, visit [Greyfinch.com/Urgent-Hub](https://greyfinch.com/Urgent-Hub/). ## [![Schedule a Patient Prism Demo with Brenton Paul](https://no-cache.hubspot.com/cta/default/3321879/e1446252-1677-4ab5-a324-628c0b4fab63.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/e1446252-1677-4ab5-a324-628c0b4fab63) ## More COVID-19 Resources for Dentists There will be a huge need for dentistry once people can resume normal activities. More people than ever will have questions about safety, affordable treatment options, and what’s covered by their insurance plans post-COVID.  Visit [PatientPrism.com/Overview](https://blog.patientprism.com/overview) to find out how we can help your team convert more callers into booked appointments. Patient Prism’s downloadable PDF guides to help dentists navigate COVID-19 include the following: - [Converting More Calls During COVID-19](https://blog.patientprism.com/dental-practice-management-academy/downloadables/converting-calls-during-covid-19-guide) - [Marketing Strategies During COVID-19](https://blog.patientprism.com/dental-practice-management-academy/downloadables/dental-marketing-strategies) - [Teledentistry Options](https://blog.patientprism.com/dental-practice-management-academy/downloadables/teledentistry-options)  - [Staying Safe in the Dental Practice](https://blog.patientprism.com/dental-practice-management-academy/downloadables/ppe-dental-practice-safety) ### Share Post: - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Furgent-hub-emergency-appointments) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Furgent-hub-emergency-appointments) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/urgent-hub-emergency-appointments) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/urgent-hub-emergency-appointments) ##### [Previous Article](https://blog.patientprism.com/dentists-remote-teams) ### [How Dental Practice Owners Lead Remote Teams in 2020](https://blog.patientprism.com/dentists-remote-teams) ##### [Next Article](https://blog.patientprism.com/dental-insurance-covid-19) ### [Dental Insurance Participation Considerations Post-COVID](https://blog.patientprism.com/dental-insurance-covid-19) ![shape](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/shape.svg "shape") #### Subscribe to our blog for the latest updates ![Sign Up For Patient Prism Dental Newsletter](https://blog.patientprism.com/hubfs/images/icons/Sign%20Up%20For%20Patient%20Prism%20Dental%20Newsletter.png "Sign Up For Patient Prism Dental Newsletter") By submitting this form you will be receiving our latest updates on post. We're committed to your privacy. Patient Prism uses the information you provide to us to contact you about our relevant content, products, and services.  You may unsubscribe from these communications at any time.  - Recent - Popular [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: Patient Prism Equips Private Dentists to Compete with DSOs](https://blog.patientprism.com/bulletproof-patient-prism-equips-private-dentists-to-compete-with-dsos) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: Did a New Patient Call and Then Fail to Schedule? 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[![Download Now](https://no-cache.hubspot.com/cta/default/3321879/c4da101c-9fa1-4943-aa0e-205721d69f7f.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/c4da101c-9fa1-4943-aa0e-205721d69f7f) #### Ready for a quick demo? ### Patient Prism is A.I.-driven software that helps dental practices grow new patient revenue by booking more first-time callers. Instantly increase new patient revenue by 30% on average. Patient Prism provides your front desk team or call center with the tools and coaching they need to book more new patients on the first phone call.  [![Schedule Demo](https://no-cache.hubspot.com/cta/default/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c) ### Related Posts - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 6 min read #### [Bulletproof: Patient Prism Equips Private Dentists to Compete with DSOs](https://blog.patientprism.com/bulletproof-patient-prism-equips-private-dentists-to-compete-with-dsos) August 2023 In Bulletproof Dental Practice Podcast Episode 302, hosts Dr. Peter Boulden and Dr. Craig Spodak ask Patient... - ##### [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 4 min read #### [Bulletproof: Did a New Patient Call and Then Fail to Schedule? Reach Out!](https://blog.patientprism.com/bulletproof-new-dental-patient-fail-to-schedule-reach-out) August 2023 "If there is anything resounding that we have learned at Patient Prism, it is that reaching back out to offe... - ##### [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 6 min read #### [Bulletproof: There Is Actionable Intelligence in Your Calls](https://blog.patientprism.com/there-is-actionable-intelligence-in-your-calls) August 2023 In Bulletproof Dental Practice Podcast Episode 302, hosted by Dr. Peter Boulden and Dr. Craig Spodak, Patien... - ##### [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) [![Patient Prism Logo](https://blog.patientprism.com/hs-fs/hubfs/images/logos/PPLogo_eHed.png?width=274&height=79&name=PPLogo_eHed.png "Patient Prism Logo")](https://www.patientprism.com/) 2803 W Busch Blvd, Suite 201, Tampa, FL 33618 1-800-381-3638 PRODUCT - [Product](https://www.patientprism.com/product-overview/) - [Pricing](https://www.patientprism.com/pricing/) - [Affiliate Program](https://www.patientprism.com/affiliates-program/) TEAM - [About Us](https://www.patientprism.com/about/) - [Contact Us](https://www.patientprism.com/contact-us/) - [Support](https://support.patientprism.com/hc/en-us) - [In the News](https://www.patientprism.com/in-the-news/) SOLUTIONS - [DSO](https://www.patientprism.com/multi-group-solutions/) - [Private Dental Practice](https://www.patientprism.com/private-dental-practice-solutions/) - [Office Manager](https://www.patientprism.com/front-desk-solutions/) - [Marketing Manager](https://www.patientprism.com/marketing-manager-solutions/) RESOURCES - [Help Center](https://support.patientprism.com/hc/en-us) - [eBooks, guides, and charts](https://www.patientprism.com/guides-ebooks-and-charts/) - [Case Studies](https://www.patientprism.com/case-studies/) - [Blog](https://blog.patientprism.com/) - [Academy](https://academy.patientprism.com/) - [Privacy Policy](https://www.iubenda.com/privacy-policy/84700694) - [Accessibility](https://patientprism.com/accessibility/) - [Terms & Conditions](https://patientprism.com/terms/) Third-party trademarks, logos, and trade names appearing on the site are the property of their respective owners. Copyright Patient Prism®. 2020 All rights reserved. ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/834660133/?guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=150810&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Jake Gulick", "url" : "https://blog.patientprism.com/author/jake-gulick" }, "dateModified" : "2023-07-17T18:13:11.505Z", "datePublished" : "2020-04-14T13:10:54.000Z", "headline" : "Urgent Hub: The Dental Software for Online Emergency Appointments", "image" : [ "https://blog.patientprism.com/hubfs/Blog/Featured%20Images/Greyfinch-DentalPMS.png" ], "mainEntityOfPage" : { "@id" : "https://blog.patientprism.com/urgent-hub-emergency-appointments", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.patientprism.com/hubfs/2024_Patient-Prism_Logo_Blue.png" }, "name" : "Patient Prism" } } ```