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MailJanuary 2021--In December 2020, Patient Prism’s customer competition positively impacted the lives of many people, including new patients served, dental team members, and a local charity chosen by the winning customer. There’s so much to be gained when people pull together to help others, and it’s the values of our company and our customers that continue to drive us internally to create a healthier world.
How One Contest Benefited the Lives of Many
When dental practices give back to the communities in which they live their team members feel uplifted. That human touch of spending quality time with those in need, performing volunteer tasks, and funding a nonprofit organization with which they have a relationship restores team energy while putting smiles on the faces of those they serve.
The Patient Prism customer contest in December 2020 rewarded the improved performance of five Front Desk receptionists at The Dental Depot in Oklahoma City, while at the same time improving the lives of the dental patients they engaged, helping children receiving cancer treatment in their local community, and enabling the dentists and hygienists to serve more patients in need of care.
- Improved team performance was brought about as Front Desk team members used Patient Prism call data and coaching to call back every RELO notice they received in December. At Dental Depot, they succeeded in calling back 100% of the callers who did not book an appointment on their initial call. The team’s outgoing calls to those prospective patients, resulted in 19 new patients for the practice. The team gained confidence and competence, and experienced the joy of successfully converting callers who did not schedule on the first incoming call. When this team answers incoming calls in the future, they will have this learning and experience to boost their ongoing performance. The competition awarded the five winning team members $250 to share.
- Patient lives were improved. Nineteen new dental patients were comfortably appointed for the oral health care they need which will improve their oral and systemic health. Because of the call backs, these patients feel they have someone looking out for them and advocating for them to receive the dental care they sought. Dental Depot focuses on providing an exceptional patient experience which leads to patients trusting and accepting dental treatments and maintaining improved oral health regimens. With Dental Depot’s focus on optimal health, as well, these new patients will be inspired to strive for improved health in other aspects of their lives.
- The charity of their choice was awarded a $250 donation by Patient Prism. The charity was the OK Kids Korral, was awarded a donation by Patient Prism. The OK Kids Korral is a cost-free home for pediatric cancer patients and their families to stay while they are undergoing treatments for cancer.
- And, through the energy and spirit of this competition, the practice revenue has been increased by the addition of 19 new patients who would have gone elsewhere or not received care had Dental Depot’s Front Desk champions not reached back out to help them a second time.
“Our entire team was so excited to win Patient Prism's December contest ($250 cash and $250 donation to a chosen charity),” wrote Rebecca Bowling, Director of Customer Experience at Dental Depot. “We immediately chose our favorite charity, OK Kids Korral.
“The Toby Keith Foundation - OK Kids Korral provides a safe, caring, and loving shelter for families when children are receiving cancer treatment. We love this charity so much, and prior to COVID-19, our team would frequently volunteer at the home by making dinner, cleaning up, and spending quality time with the children.
“The contest was super easy. By following up with every RELO notification, we were able to add 19 new patients to our schedule! The five team members that made the RELO calls were each rewarded with $50 gift cards. Thank you, Patient Prism, for supporting our team and efforts to give back to our community!”
People Before Profits
The Patient Prism ethos is “People Before Profits,” because when you put people first and focus on exceptional communication and service, profits will follow. And that is what inspires us at Patient Prism to constantly improve our software and support our customers.
Our goals are to use the latest innovations in technology to:
- Enable more people to comfortably gain access to the health care they need and arrive as new patients feeling treated from “the get go” with genuine interest, respect, kindness, and compassion.
- Provide Front Desk and Call Center team members with the uniquely efficient feedback and training they need to easily and rapidly:
- Develop their communication skills so they can be highly competent and confident in engaging potential new patients and successfully converting them to booked new patients.
- Make successful callback calls to callers whose inquiry represented high value services and whose initial call was missed or failed to convert to an appointment.
We are energized every day, as our customers embrace this ethos and are rewarded emotionally, physically, and financially by using our product.
Patient Prism is a catalyst for changing behavior and improving performance. It is a catalyst for self-development, improved patient experiences, and dental practice growth. Now, in our third year and serving over 900 dental organizations, we watch with excitement as Patient Prism makes exponential differences in the lives of patients and dental teams, while improving the health of communities and the success of dental groups and individual dental practices.
Learn More About Patient Prism
Patient Prism holds five utility patents issued by the USPTO and is the only call tracking company that leverages artificial intelligence and human call coaching validation to deliver patients directly to your practice. See how Patient Prism can help you achieve your goals for this year. Visit www.PatientPrism.com to schedule a call today.
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