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Patient Prism's Dental Expert Blog

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AJ Acierno is a practicing dentist and the founder and CEO of DecisionOne Dental Partners, a dental support organization with more than 25 practices in the Chicago area. The group started using Patient Prism in 2018 and quickly saw results.

“If anybody's worried about a return on investment with Patient Prism, they shouldn't be worried about that because the reality is if your team members use it correctly, the return on investment comes immediately.”


Patient Prism is a call tracking and call coaching program that analyzes every new patient phone call, identifies individuals who end the call without booking, and provides rapid training to win them back – all within one hour. It leverages artificial intelligence, experienced call coaches, and quick training videos from top industry experts to provide fast, actionable insights designed to generate immediate results.

Its patented technology eliminates the need to listen to call recordings and provides detailed information that dental practices and DSOs use to optimize marketing, operations, staff behavior, and the patient experience.

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