--- title: Use Dental Call Tracking Software to Win Back a Lost New Patient description: After successfully testing call tracking, Dental Associates is now adding this software to all of its locations to improve their receptionists’ call-scheduling skills. image: https://blog.patientprism.com/hubfs/Blog/Featured%20Images/ChristinaVillarreal.png --- - [Contact](https://patientprism.com/contact/) - [Patient PrismLOGIN](https://web.patientprism.com/) [![Patient Prism | Healthcare Lead Tracking Software](https://blog.patientprism.com/hs-fs/hubfs/2024_Patient-Prism_Logo_Blue.png?width=800&height=247&name=2024_Patient-Prism_Logo_Blue.png "Patient Prism | Healthcare Lead Tracking Software")](https://blog.patientprism.com/hubfs/PP-Logo-2024.png) - Product - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Product-Overview-@2x.png) ### [Product Overview Learn more about Patient Prism's key features and benefits](https://patientprism.com/product-overview/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Case-Studies@2x.png) ### [Case Studies Learn how Patient Prism transforms dental practices](https://patientprism.com/case-studies/) - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Dental-Practice-Customers@2x.png) ### [Customers Discover the amazing dental practices that utilize Patient Prism](https://patientprism.com/customer/) - Solutions - ### [Private Dental Practice Our software is perfect for single dental practices. See for yourself.](https://patientprism.com/private-dental-practice-solutions/) - ### [Multi Location Groups Do you run more than one dental practice? Patient Prism can help.](https://patientprism.com/multi-group-solutions/) - ![](https://patientprism.com/wp-content/uploads/2020/09/2019-BOC-Award-Logo.png) - ### [Office Manager/Front Desk Troubles with patient-scheduling? Take advantage of our personalized team coaching.](https://patientprism.com/front-desk-solutions/) - ### [Marketing Manager Start reporting on marketing ROI and learn how Patient Prism can help elevate your marketing initiatives.](https://patientprism.com/marketing-manager-solutions/) - ### [Schedule a Demo No risk, no obligations. Schedule a demo today and see the difference Patient Prism can make for your dental office.](https://patientprism.com/affiliates-program/) - Resources - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-ebooks-guides-and-charts@2x.png) ### [eBooks, guides & charts We offer complimentary resources all about dentistry](https://patientprism.com/guides-ebooks-and-charts/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Dental-Blog@2x.png) ### [Blog We cover dental industry trends and dental best practices on our blog](https://blog.patientprism.com) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Expert-Interviews@2x.png) ### [Expert Interviews Leading dental industry experts share their ideas and advice](https://patientprism.com/expert-interviews/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Help-Center@2x.png) ### [Help Center Unanswered questions? Visit our help center for quick answers and tutorials.](https://support.patientprism.com/hc/en-us) - ![](https://patientprism.com/wp-content/uploads/2020/09/Affiliate-Program@2x.png) ### [Affiliate Program Be a part of Patient Prism's growing network of affiliates.](https://patientprism.com/affiliates-program/) - [Schedule Demo](https://patientprism.com/schedule-demo/) - Product - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Product-Overview-@2x.png) ### [Product Overview Learn more about Patient Prism's key features and benefits](https://patientprism.com/product-overview/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Case-Studies@2x.png) ### [Case Studies Learn how Patient Prism transforms dental practices](https://patientprism.com/case-studies/) - ![](https://patientprism.com/wp-content/uploads/2018/10/Patient-Prism-Dental-Practice-Customers@2x.png) ### [Customers Discover the amazing dental practices that utilize Patient Prism](https://patientprism.com/customer/) - Solutions - [Pricing](https://patientprism.com/pricing/) - Resources - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-ebooks-guides-and-charts@2x.png) ### [eBooks, guides & charts We offer complimentary resources all about dentistry](https://patientprism.com/guides-ebooks-and-charts/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Dental-Blog@2x.png) ### [Blog We cover dental industry trends and dental best practices on our blog](https://blog.patientprism.com/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Expert-Interviews@2x.png) ### [Expert Interviews Leading dental industry experts share their ideas and advice](https://patientprism.com/expert-interviews/) - ![](https://patientprism.com/wp-content/uploads/2020/09/Patient-Prism-Help-Center@2x.png) ### [Help Center Unanswered questions? Visit our help center for quick answers and tutorials.](https://support.patientprism.com/hc/en-us) - ![](https://patientprism.com/wp-content/uploads/2020/09/Affiliate-Program@2x.png) ### [Affiliate Program Be a part of Patient Prism's growing network of affiliates.](https://patientprism.com/affiliates-program/) - [Contact](https://patientprism.com/contact/) - [Patient Prism LOGIN](https://web.patientprism.com/) - [Schedule Demo](https://patientprism.com/schedule-demo/) Patient Prism's Dental Industry Blog Here you'll find hundreds of articles and video interviews with dental industry experts on the topics of DSO and practice growth, dental software, call-tracking technology, patient experience and artificial intelligence fueling the dental industries ability to treat more patients and change lives. - by: Christina Villarreal - 7 min read # [Use Dental Call Tracking Software to Win Back a Lost New Patient](https://blog.patientprism.com/turn-missed-opportunities-into-new-patients) - [Dental Technology](https://blog.patientprism.com/topic/dental-technology) - [Dental Call Tracking](https://blog.patientprism.com/topic/dental-call-tracking) - [AI Call Intelligence (1)](https://blog.patientprism.com/topic/ai-call-intelligence) - [Dental Call Tracking (23)](https://blog.patientprism.com/topic/dental-call-tracking) - [Dental Marketing (33)](https://blog.patientprism.com/topic/dental-marketing) - [Dental Practice Leadership (192)](https://blog.patientprism.com/topic/dental-practice-leadership) - [Dental Technology (71)](https://blog.patientprism.com/topic/dental-technology) - [DSO (42)](https://blog.patientprism.com/topic/dso) - [Multi-Practice Growth (95)](https://blog.patientprism.com/topic/multi-practice-growth) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Fturn-missed-opportunities-into-new-patients) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Fturn-missed-opportunities-into-new-patients) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/turn-missed-opportunities-into-new-patients) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/turn-missed-opportunities-into-new-patients) #### [*Note: This article describes a previous version of Patient Prism. You can read about the latest version of Patient Prism, V3, here*](https://blog.patientprism.com/v3)*.* June 2019--Christina Villarreal is the Patient Experience Manager at Dental Associates, a family-owned practice with more than a dozen practices in Wisconsin. After testing the system in three practices, Dental Associates is now adding Patient Prism to all its locations to improve their receptionists’ call-handling skills and call-conversion rates. She said it’s been easy to see the ROI as their team members have learned more effective ways to answer callers’ questions.   ## Patient Prism Basics Patient Prism is an award-winning call tracking and call coaching program used by dental practices of all size… single location, multi-location groups, and dental service organizations (DSOs). Patient Prism analyzes every [new patient phone call](https://blog.patientprism.com/christina-villarreal-patient-experience-manager-new-patient-call-conversion-rate-improvement), identifies calls that end without booking, and provides rapid training to win them back. It leverages artificial intelligence (AI), experienced call coaches, and training videos from industry experts to provide fast, actionable insights. With call backs, dental practices are re-engaging and booking about 30% of what would have been lost opportunities. [![Effective call-coaching with Patient Prism. Schedule a demo ›](https://no-cache.hubspot.com/cta/default/3321879/761c93fb-fc64-40bc-97f9-6442aedd67c8.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/761c93fb-fc64-40bc-97f9-6442aedd67c8) ## Re-Engage Lost Opportunity Alerts Each new patient call is recorded, keywords and phrases are identified by artificial intelligence, and the call record is relayed to live call coaches in Tampa, FL. The coach who receives the call, attaches training notes and video links, which are held in the dental practice’s Patient Prism data base for retrieval. All of this happens within 30 minutes of the call. Every time a potential new patient ends the call without booking an appointment, Patient Prism sends out an alert via email and/or text message. These are called “RELO alerts” or “re-engage lost opportunity” alerts. Each alert includes specific coaching tips and links to short videos from experts in the dental industry on just what to say. If a caller inquired about high value services like implants, crown & bridge, or Invisalign and did not make an appointment, you especially want to know about the call, so you can prepare to call back the caller and make a second impression that sells them on making the appointment. Calls that go to voicemail should be called back as well as calls that still have potential for conversion. That’s the beauty of the RELO alert., Patient Prism’s artificial intelligence knows when to alert you to a high value lost opportunity and sends a text message and email to the dental practice administrator. From the call coach’s notes and linked short training videos, our receptionists know what to communicate differently: - When that situation occurs on a future call. - In a callback call. Many times, a callback within an hour will tip the scale to booking an appointment. The success rate of callbacks has been remarkable, on the order of 30% new patient conversion. On the callback calls, the receptionist impresses the caller with her or his desire to help the caller and provide additional information that addresses the caller’s previously state or implied concerns. The empathy and sincerity of these callbacks wins new patients without you having to spend more marketing dollars to bring in more calls. ## Results Demonstrates ROI In our dental practices, it has been eye-opening to see how the opportunities lost can go into opportunities won. And we measure that. Each quarter we have charts that we share with our leadership team and each of our offices to show how beneficial it is to have a platform like Patient Prism letting us know where we're able to recover new patient revenue. It’s not only for that first visit, but if we're able to make them our dental home, the return on investment is astronomical. That one callback phone call can turn them and their family into loyal patients. ## More Resources Patient Prism comes with *Patient Prism Academy*, which is an extensive library of over 900 videos featuring many of our industry’s experts and national speakers. There are series of videos, in the Academy, that are of value to dental practice owners, DSO entrepreneurs, specific dental team roles such as the dentist, hygienist, dental assistant, office managers, insurance administrators, and so on, not just the front desk receptionists.  All videos are designed to provide information, insights, and tips to improve job skills, try new approaches, and answer common challenges each member of a dental team may face. For more information about Patient Prism and to see a demonstration of its capabilities, [click here](https://www.patientprism.com/product-overview/).   [![Schedule a Patient Prism Demo with Brenton Paul](https://no-cache.hubspot.com/cta/default/3321879/e1446252-1677-4ab5-a324-628c0b4fab63.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/e1446252-1677-4ab5-a324-628c0b4fab63) ### Share Post: - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/facebook-logo%20(2).svg)Share](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.patientprism.com%2Fturn-missed-opportunities-into-new-patients) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/twitter%20(5).svg)Tweet](https://www.twitter.com/share?url=https%3A%2F%2Fblog.patientprism.com%2Fturn-missed-opportunities-into-new-patients) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/linkedin-logo%20(2).svg)Post](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/turn-missed-opportunities-into-new-patients) - [![](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/envelope%20(1).svg)Mail](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.patientprism.com/turn-missed-opportunities-into-new-patients) ##### [Previous Article](https://blog.patientprism.com/christina-villarreal-patient-experience-manager-patient-prism-can-be-enlightening-for-the-team) ### [Dental Software Allows for All Team Members to See Growing Potential](https://blog.patientprism.com/christina-villarreal-patient-experience-manager-patient-prism-can-be-enlightening-for-the-team) ##### [Next Article](https://blog.patientprism.com/aj-acierno-dds-roi-with-patient-prism-) ### [Why this Dental Call Tracking Software Is Worth the Investment](https://blog.patientprism.com/aj-acierno-dds-roi-with-patient-prism-) ![shape](https://cdn2.hubspot.net/hubfs/6464971/blog_9_wow_design/shape.svg "shape") #### Subscribe to our blog for the latest updates ![Sign Up For Patient Prism Dental Newsletter](https://blog.patientprism.com/hubfs/images/icons/Sign%20Up%20For%20Patient%20Prism%20Dental%20Newsletter.png "Sign Up For Patient Prism Dental Newsletter") By submitting this form you will be receiving our latest updates on post. We're committed to your privacy. Patient Prism uses the information you provide to us to contact you about our relevant content, products, and services.  You may unsubscribe from these communications at any time.  - Recent - Popular [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: Patient Prism Equips Private Dentists to Compete with DSOs](https://blog.patientprism.com/bulletproof-patient-prism-equips-private-dentists-to-compete-with-dsos) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: Did a New Patient Call and Then Fail to Schedule? Reach Out!](https://blog.patientprism.com/bulletproof-new-dental-patient-fail-to-schedule-reach-out) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Bulletproof: There Is Actionable Intelligence in Your Calls](https://blog.patientprism.com/there-is-actionable-intelligence-in-your-calls) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [NexHealth Asks Amol Nirgudkar How to Win Acceptance of AI Solutions](https://blog.patientprism.com/nexhealth-asks-amol-nirgudkar-how-to-win-acceptance-of-ai-solutions) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Effective Hygiene Compensation Models for Dental Practices](https://blog.patientprism.com/hygiene-compensation-models) [Dental Marketing](https://blog.patientprism.com/topic/dental-marketing) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [10 Dental Office Front Desk Tips to Enhance Customer Experience](https://blog.patientprism.com/10-dental-office-front-desk-tips-to-enhance-customer-experience) [Dental Practice Leadership](https://blog.patientprism.com/topic/dental-practice-leadership) ##### [Dentist and Dental Assistant Relationship: Easing Tension & Communication Tips](https://blog.patientprism.com/dentist-dental-assistant-relationship) [Dental Technology](https://blog.patientprism.com/topic/dental-technology) ##### [Dental Industry Predictions: Top 14 Emerging Trends in Dentistry](https://blog.patientprism.com/important-trends-in-dentistry) ### Posts by topic - [Dental Practice Leadership (192)](https://blog.patientprism.com/topic/dental-practice-leadership) - [Multi-Practice Growth (95)](https://blog.patientprism.com/topic/multi-practice-growth) - [Dental Technology (71)](https://blog.patientprism.com/topic/dental-technology) - [DSO (42)](https://blog.patientprism.com/topic/dso) - [Dental Marketing (33)](https://blog.patientprism.com/topic/dental-marketing) - [Dental Call Tracking (23)](https://blog.patientprism.com/topic/dental-call-tracking) - [AI Call Intelligence (1)](https://blog.patientprism.com/topic/ai-call-intelligence) ![Checklist Schedule Patient Guide - Call Tracking for Dentists](https://blog.patientprism.com/hubfs/images/cta/Checklist%20Schedule%20Patient%20Guide%20-%20Call%20Tracking%20for%20Dentists.png) #### Free Checklist to schedule more patients! [![Download Now](https://no-cache.hubspot.com/cta/default/3321879/c4da101c-9fa1-4943-aa0e-205721d69f7f.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/c4da101c-9fa1-4943-aa0e-205721d69f7f) #### Ready for a quick demo? ### Patient Prism is A.I.-driven software that helps dental practices grow new patient revenue by booking more first-time callers. Instantly increase new patient revenue by 30% on average. Patient Prism provides your front desk team or call center with the tools and coaching they need to book more new patients on the first phone call.  [![Schedule Demo](https://no-cache.hubspot.com/cta/default/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c.png)](https://cta-redirect.hubspot.com/cta/redirect/3321879/0b902015-8fd3-4970-b9f9-fd203c36af1c) ### Related Posts - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 12 min read #### [DSO Tech Summit 2022—AI’s Impact on Dental Patients](https://blog.patientprism.com/dso-tech-summit-2022-ais-impact-on-dental-patients) February 2023--In the opening panel of the 2022 DSO Tech Summit, panelists discussed The Technology Lifecycle of a Patie... - ##### [DSO](https://blog.patientprism.com/topic/dso) - ##### [Multi-Practice Growth](https://blog.patientprism.com/topic/multi-practice-growth) - ##### [Dental Technology](https://blog.patientprism.com/topic/dental-technology) - [by Deborah Bush](https://blog.patientprism.com/author/deborah-bush) - 8 min read #### [Patient Prism Interviews Connecticut Based PROPS Center](https://blog.patientprism.com/patient-prism-interviews-connecticut-based-props-center) December 2022--After announcing a partnership with PROPS Center in December, the Patient Prism leadership team was excit... - ##### [Multi-Practice Growth](https://blog.patientprism.com/topic/multi-practice-growth) - ##### [Dental Technology](https://blog.patientprism.com/topic/dental-technology) - [by Amol Nirgudkar](https://blog.patientprism.com/author/amol-nirgudkar) - 8 min read #### [Denticon, the First Cloud-Enabled PMS in Dentistry](https://blog.patientprism.com/denticon-the-first-cloud-enabled-pms-in-dentistry) December 2022--Planet DDS was the first to offer Denticon, a cloud-enabled dental practice management (PMS) software and... - ##### [Multi-Practice Growth](https://blog.patientprism.com/topic/multi-practice-growth) - ##### [Dental Technology](https://blog.patientprism.com/topic/dental-technology) [![Patient Prism Logo](https://blog.patientprism.com/hs-fs/hubfs/images/logos/PPLogo_eHed.png?width=274&height=79&name=PPLogo_eHed.png "Patient Prism Logo")](https://www.patientprism.com/) 2803 W Busch Blvd, Suite 201, Tampa, FL 33618 1-800-381-3638 PRODUCT - [Product](https://www.patientprism.com/product-overview/) - [Pricing](https://www.patientprism.com/pricing/) - [Affiliate Program](https://www.patientprism.com/affiliates-program/) TEAM - [About Us](https://www.patientprism.com/about/) - [Contact Us](https://www.patientprism.com/contact-us/) - [Support](https://support.patientprism.com/hc/en-us) - [In the News](https://www.patientprism.com/in-the-news/) SOLUTIONS - [DSO](https://www.patientprism.com/multi-group-solutions/) - [Private Dental Practice](https://www.patientprism.com/private-dental-practice-solutions/) - [Office Manager](https://www.patientprism.com/front-desk-solutions/) - [Marketing Manager](https://www.patientprism.com/marketing-manager-solutions/) RESOURCES - [Help Center](https://support.patientprism.com/hc/en-us) - [eBooks, guides, and charts](https://www.patientprism.com/guides-ebooks-and-charts/) - [Case Studies](https://www.patientprism.com/case-studies/) - [Blog](https://blog.patientprism.com/) - [Academy](https://academy.patientprism.com/) - [Privacy Policy](https://www.iubenda.com/privacy-policy/84700694) - [Accessibility](https://patientprism.com/accessibility/) - [Terms & Conditions](https://patientprism.com/terms/) Third-party trademarks, logos, and trade names appearing on the site are the property of their respective owners. Copyright Patient Prism®. 2020 All rights reserved. ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/834660133/?guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=150810&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Christina Villarreal", "url" : "https://blog.patientprism.com/author/christina-villarreal" }, "dateModified" : "2023-07-15T12:55:16.172Z", "datePublished" : "2019-06-24T16:18:00.000Z", "headline" : "Use Dental Call Tracking Software to Win Back a Lost New Patient", "image" : [ "https://blog.patientprism.com/hubfs/Blog/Featured%20Images/ChristinaVillarreal.png" ], "mainEntityOfPage" : { "@id" : "https://blog.patientprism.com/turn-missed-opportunities-into-new-patients", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.patientprism.com/hubfs/2024_Patient-Prism_Logo_Blue.png" }, "name" : "Patient Prism" } } ```