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MailNote: This article describes a previous version of Patient Prism. You can read about the latest version of Patient Prism, V3, here.
June 2019--Himesh Kana, DDS, is the Managing Partner of Dental Depot DFW, a dental group with more than 20 locations in Texas, Oklahoma and Arizona. Dr. Kana and his team are focused on providing the best customer service and patient care possible, and quickly saw the value of Patient Prism.
Patient Prism was really the game changer for our dental group because:
- Within minutes, we are receiving feedback from the Patient Prism platform on how we are handling calls. This is on the micro level if we look at each call and on the macro level via real-time analytics over any period we select (hour, day, week, month, and so on). And we have those analytics by location or across locations.
- We are alerted to high-value opportunities that failed to convert to an appointment or were left on voicemail. Because the alerts were within 30 minutes, we are calling back these missed opportunities and engaging the patient. We’re booking those appointments.
- Failed conversion calls receive coached feedback with associated training videos. Team members can do this on-demand training any time from any device.
Increased New Patient Engagement
When we began using Patient Prism, our call receptionists quickly became better at engaging new patients and converting them to booked appointments. We’ve found that, when we call back prospective patients that we missed on their first call, they are receptive to us making a good impression and offering them the value they seek. We have learned that when we call them back within the hour, these new patients become very engaged in conversation with us and book appointments.
In just six months, Dental Depot has recovered $300,000 in collected revenue due to Patient Prism's unique tracking abilities.
More About Patient Prism
Patient Prism is an award-winning call tracking and call coaching program that analyzes every new patient phone call, identifies individuals who end the call without booking, and provides rapid training to win them back – all within 30 minutes. It leverages artificial intelligence, experienced call coaches, and quick training videos from top industry experts to provide fast, actionable insights designed to generate immediate results.
Patient Prism answers these questions:
- How are potential patients finding you?
- What services did they request?
- Did they book an appointment?
- If not – how can your team win them back?
Its patented technology eliminates the need to listen to call recordings, and it provides detailed information that dental practices and DSOs use to optimize marketing, operations, staff behavior, and the patient experience.
Learn how Patient Prism could help your team turn more callers into booked appointments. You can schedule a Patient Prism demo at a date and time that's convenient for you to witness Patient Prism in action and see the breadth of its analytic capabilities.
Additional Resources for Growing Multi-Location Groups & DSOs
Patient Prism Academy is a video library containing hundreds of videos that feature dental industry experts. Within our Blog, you will find multiple videos and associated blog articles from leaders of multi-location dental groups and DSOs. Click here.
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